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Do you have a question about your policy, want to report a change, or need help with a claim? Here is how we help you — and the fastest way to reach us. One dedicated point of contact, no automated call center.

Contact usCall 072 - 509 24 56
AFM registeredKifid affiliatedIndependent advisor

How can we help you?

As independent advisors, we not only arrange the conclusion, but we remain your point of contact for the duration of the policy: for changes, questions about terms and conditions, premium checks, claims, and complaints.

Should I contact Finass or the insurer?
With us. We know your policy, liaise with the insurer, and maintain an overview. That saves you queues and the hassle of searching.

View & modify your policy

You can view your policies online via Manage your policyYou report changes — a new car, different coverage, family situation — to us; we process them with the insurer and send you the updated policy.

What changes do I need to report?
Moving, a different vehicle, renovation or an extension, living together or separating, and major purchases. They help determine whether you are well and sufficiently insured.
Can I adjust my deductible or coverage?
Often yes, on the main due date or in the interim. We will discuss the effect on your premium with you.

To move house

When you move, virtually all your insurance policies change: buildings, contents, liability, and sometimes the car insurance premium (which also depends on your place of residence). Provide your new address. timely through, then the coverage flows seamlessly without gaps.

When do I report a move?
Preferably before the moving date. This way, you are covered at both addresses during the transition in accordance with the terms and conditions.
I am moving from renting to owning — what changes?
You will then need buildings insurance yourself; tenant's interest lapses. See the file. home insurance.

Premium & payment

The premium is usually automatically debited by the insurer, in installments or annually. Is something not right, or has the premium increased significantly? We investigate and compare whether switching is worthwhile.

My premium has increased — is that allowed just like that?
Insurers are allowed to adjust premiums, for example through indexation or claims history. You are always free to compare; we do this for you free of charge.
Can I pay monthly?
With many insurers, yes, sometimes with a small surcharge compared to annual payment.

Canceling & switching

After the first contract year, most insurance policies are cancellable daily, with a notice period of typically one month. If you switch through us, we will handle the cancellation and ensure that your no-claims years go along.

Am I at risk of a coverage gap when switching?
Not if we handle it: the new policy takes effect the moment the old one ends.
What happens to my no-claims bonus?
These will be transferred to the new insurer via Roy-data; you do not need to do anything yourself.
Would you prefer a personal consultation?

We take over the process with the insurer for you.

Contact us

Injury

You report damage via Report damageWe take over the process with the insurer: from reporting and expert assessment to payout. In case of emergency, please call 06 - 55 20 40 72 (24/7).

Is it worth claiming minor damage?
Not always — due to the deductible and loss of no-claims bonus, paying yourself can be cheaper. We will calculate it with you.

Not satisfied?

Do you disagree with a decision or are you dissatisfied with our service? Let us know — we will take care of it. If we cannot resolve the matter together, you can turn to the Kifid, to which we are affiliated. See also our service guide.

How do I file a complaint?
Call or email us with your policy number and a brief description. You will always receive a substantive response.

Contact us

By telephone at 072 - 509 24 56 (Mon-Fri 09:00-17:00), by email via This email address is being protected from spambots. You need JavaScript enabled to view it., or by appointment at our office at Marijkelaan 11 in Bergen NH. You can send a message via contact.

Can I come over?
Yes, by appointment please — then we can take our time to look at your situation properly.

Frequently Asked Questions

Where do I submit a change?
To us — we process it with the insurer and send you the updated policy.
How do I view my policy?
Online via Manage your policy, of vraag het bij ons op.
What do I need to report when moving?
Your new address and moving date affect buildings, contents, liability, and sometimes the car insurance premium.
Can I cancel daily?
After the first contract year, usually yes, with a notice period of typically one month.
How do I report damage?
Via the report damage page; for emergencies 24/7 at 06 - 55 20 40 72.
Where can I complain?
First with us; then possibly at Kifid.